Terms of Business

GUARANTEE OF AUTHENTICITY

All stamps are offered & Supplied as genuine and as described. Any stamps which do not meet this requirement may be returned for replacement or refund. We have traded on this basis for over 40 years.

AVAILABILITY

All stock listed is subject to availability. We will advise if any items ordered are out of stock. We will also advise if out of stock and if expected along with an expected delivery date.

PRICES

Stamps and accessories are offered for sale as listed (errors & omissions excepted). We reserve the right to alter prices without notice such as when market prices change demand where applicable or for other. The customer will be contacted if any market price causes a higher price than shown on this site.

PAYMENT

Payment can be made by credit/debit card through our on-line ordering service. All card numbers travel to us in an encrypted format via a different route to the actual order and customer name & address. These numbers are de-encrypted once we receive them. All credit card details are processed through a secure (SSL) server. Credit/debit card orders can also be placed over the telephone or via fax. Payment by Cheque or postal order can be made if posting the order to us. Credit/Debit cards are only charged once the order is deemed available & made up ready for despatch. Orders are despatched as soon as they are charged to the customers card.

Stamp Album Part Exchange

We pay £100* for your old GB Hinge-less albums when traded in for a set of superb Lighthouse GB albums.

*Minimum of £100 offered for albums 1840-2007 in good condition as part payment for new GB Lighthouse albums. Single albums considered.

ORDER PROGRESS

If you need to make an enquiry about the progress of your order you can contact us via email at sales@worldstamps.co.uk or by telephoning 01722 412100 (normal "distance" call rate) quoting the order reference number given on your confirmation Email. Our offices are manned from 9am -5pm Monday to Friday. Emails left outside these hours will be dealt with next working day.

DELIVERY

Please allow up to (UK) 28 days for delivery during busy times. However our average dispatch time is within 7 working days. All delivery charges are for standard delivery service either via Royal Mail or a courier / parcel service. All orders are covered by insurance. A certificate of dispatch is obtained for all orders. Some orders may require a signature upon delivery. The same dispatch policy applies for goods ordered by customers outside the UK. Delivery times are however subject to the efficiency of the postal service through which countries the goods travel.

REFUNDS/RETURNS/CREDITS/CANCELLATION

Where payment has been received by cheque or Postal Order and we are unable to complete the order in full we will issue a credit note for the difference between total goods sent and amount on cheque or postal order. A credit note issued under these circumstances can be exchanged for a refund by cheque at any time - We will pay all mailing costs (both ways). Goods can be returned if they are faulty or fail to meet the description shown. In this situation carriage will be refunded. The customer has the right to cancel their order or return goods in original condition at any time up to 7 days after receiving them. If this is done after goods have been dispatched, the customer may have to pay for the cost of returning the goods. In the case of all returns the customer must ensure that they are adequately packaged and insured and must obtain proof of posting. In all cases refunds will by made by the same method that original payment was made. Refund will always be made within 30 days.

Important: Authorisation from Dauwalders must be obtained before making a return.

INTERNATIONAL ORDERS

If and where import duties and or local purchases, VAT or other taxes are applicable, the customer has full responsibility for meeting these demands.

United Kingdom VAT is included in all transactions and quoted where applicable.

CUSTOMER PRIVACY

Dauwalders deal with all customers information including name, address, telephone number, email address and order information in the strictest confidence. All information is collected through the ordering/registration process and through email enquiries and handled in accordance with the Data Protection Act 1998.
We do not offer or sell any of this information to third parties.
All information collected is used for the purpose of order processing. We do however occasionally Email existing and past customers with details of special offers and further information about our company. If you do not wish your email address to be used in such mailings, please send us a blank email to remove@worldstamps.co.uk . Your details will be removed from such list within 7 days.

If you have any issues regarding security and privacy on our site please email christian@worldstamps.co.uk & your query will be dealt with promptly. Discounts and offers for items in the web shop will only be applied to web shop orders and cannot be applied by telephoning us and making a telephone order.

COMMENTS

Occasionally things do go wrong & on the rare instances that they do Dauwalders want to ensure that the problem is rectified to the customers full satisfaction. If you do have reason to complain either email us at talk2us@worldstamps.co.uk or by telephoning 01722 412100 where our staff will be happy to assist.