Terms of Business

GUARANTEE OF AUTHENTICITY
All stamps are offered & Supplied as genuine and as described. Any stamps which do not meet this requirement may be returned for replacement or refund. We have traded on this basis for over 40 years.

IMAGES
All stamp images are for illustration purposes only, a mint stamp may be shown as a default image to cover all conditions listed. The condition of stamps we supply will be as specified on the order.

AVAILABILITY
All stock listed is subject to availability. We will advise if any items ordered are out of stock. We will also advise if out of stock and if expected along with an expected delivery date. Due to the number of products Lighthouse manufacture, it is not possible to keep them all in stock, please allow up to 14 days for dispatch, you'll receive an email once shipped.

PRICES
Stamps and accessories are offered for sale as listed (errors & omissions excepted). We reserve the right to alter prices without notice such as when market prices change demand where applicable or for other. The customer will be contacted if any market price causes a higher price than shown on this site.

PAYMENT
All sensitive consumer data collected on this site is used only for the purpose of completing the transaction. Transaction information is transmitted to our payment partner Sage Pay using 128 bit SSL encryption. You can also pay by PayPal. 

ORDER PROGRESS
If you need to make an enquiry about the progress of your order you can contact us via email at sales@worldstamps.co.uk or by telephoning 01722 412100 (normal "distance" call rate) quoting the order reference number given on your confirmation Email. Our offices are manned from 9am-5pm Monday to Friday. Emails left outside these hours will be dealt with next working day.


DELIVERY
Please allow up to (UK) 28 days for delivery during busy times. However our average dispatch time is within 7 working days. All delivery charges are for standard delivery service either via Royal Mail or a courier / parcel service. All orders are covered by insurance. A certificate of dispatch is obtained for all orders. Some orders may require a signature upon delivery. The same dispatch policy applies for goods ordered by customers outside the UK. Delivery times are however subject to the efficiency of the postal service through which countries the goods travel.

REFUNDS/RETURNS/CREDITS/CANCELLATION
Where payment has been received by cheque or Postal Order and we are unable to complete the order in full we will issue a credit note for the difference between total goods sent and amount on cheque or postal order. A credit note issued under these circumstances can be exchanged for a refund by cheque at any time - We will pay all mailing costs (both ways). Goods can be returned if they are faulty or fail to meet the description shown. In this situation carriage will be refunded. The customer has the right to cancel their order or return goods in original condition at any time up to 7 days after receiving them. If this is done after goods have been dispatched, the customer may have to pay for the cost of returning the goods. In the case of all returns the customer must ensure that they are adequately packaged and insured and must obtain proof of posting. In all cases refunds will by made by the same method that original payment was made. Refund will always be made within 30 days.

Important: Authorisation from Dauwalders must be obtained before making a return.


INTERNATIONAL ORDERS
If and where import duties and or local purchases, VAT or other taxes are applicable, the customer has full responsibility for meeting these demands.
United Kingdom VAT is included in all transactions and quoted where applicable.

COMMENTS
Occasionally things do go wrong & on the rare instances that they do Dauwalders want to ensure that the problem is rectified to the customers full satisfaction. If you do have reason to complain either email us at enquiries@worldstamps.co.uk or by telephoning 01722 412100 where our staff will be happy to assist.